Terms & Conditions
Thank you for choosing Textra Massage, the best place to book a professional massage service in Mumbai.
These terms and conditions of service together with any terms and policies referred to in them (“Our Terms”) constitute a legally binding agreement between you and Textra Massage (“Textra Massage”, “we”, “us” or “our”).
Textra Massage is a private limited company. Textra Massage provides an appointment booking service (“Services”) to people all over Mumbai seeking massage services at home or hotels. We have explained more about this below.
It is specified here that the term “Massage” means well-being and relaxation and does not correspond to the legal definition of the Code of public health. Therefore, Massage has no therapeutic and/or medical purpose.
The Services we offer allow you to browse through Our Website and purchase or book an appointment for a massage service from a number of massage services we provide. As part of the Services, we also provide some ancillary services such as arranging such bookings and providing you with customer service assistance.
Textra Massage remains responsible in respect of its obligations to you in accordance with these Terms and Conditions which shall be legally binding. If you have any questions, complaints or requests for refunds, we can be contacted directly via our Customer Service Team. Contact Information is available here. Textra Massage will remain the point of contact for the Customer for Customer Service questions.
Textra Massage shall, if requested, provide intermediary services with Customer Service or dispute resolution matters.
In order to use the Services, you must be over 18 years of age.
Use of Our Site
Our Terms govern your use of our website (“ Our Site ”). By using Our Site or Booking Services, you agree to abide by Our Terms.
Please read Our Terms carefully and thoroughly. If you do not accept Our Terms, you must not make a booking through Textra Massage for any massage service.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations require Textra Massage to give you certain key information for there to be a legally binding contract between you and us. This information is set out below [and is also linked in the email which we will send to you to confirm any booking you make through us]. Details on how to make a booking are set out below. If we wish to change any key information once a legally binding contract is made, we can only do this if you agree to it.
You confirm that you are of legal age to access and use Our Website and/or Our Booking Services and of legal capacity to agree to Our Terms. You are not eligible to use Our Booking Services if you are under the age of 18.
When registered on Our Site you will be able to access and use our search engine to look for Textra Massage within Mumbai and to book services with us.
Booking Process and Payment
You can make a booking through Our Website by choosing any of the services of your choice.
Unless otherwise agreed during the booking process, payment will only be accepted by card/net banking/UPI.
Your card payment details will be requested at the time of booking and payment will be collected when you make a booking.
Full payment of the Service Fee is due at the time of booking. Full details of the prices are referred to below.
The prices mentioned for each service have been mentioned on the website. The charges mentioned for each service are for 1 hour only, the prices will differ with respect to the hours you have booked an appointment for.
We will do all that we reasonably can to ensure that all of the information you give us when paying for the appointment is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on the part of Textra Massage, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you may give us at any time.
All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via Verified by Visa.
By making a booking you agree to provide complete, correct and true information including without limitation billing and payment information.
Once your booking is accepted and confirmed by us, you will receive confirmation of your appointment by email.
As the lead person making the booking, you are responsible for:
Full payment of the applicable service fee.
Providing as necessary, any additional booking and service information to other individuals participating in the services booked; and
Ensuring the health and safety of the Independent Practitioner whilst at your Designated Premises
All services fees are payable through Our Website. As noted above, we collect payment of massage service fees.
The price of our massage services varies according to the type and duration of the Massage you book. Treatment to be provided to you by our experiences practioners. Massage services prices are set from time to time and the price you will be required to pay for a specific Massage will be determined by reference to the Massage Prices in force at the date when that Massage is booked.
Complete details of each massage service and their prices are set out on Our Website.
Cancellation and Refund Policies
Cancellations made a day prior more in advance of the appointment date will receive a 100% refund. Cancellations made within less than 24 hours from the time of the appointment will not be refunded.
It may take up to 5-7 business days for a refund to process